Privacy Policy

Effective Date: November 2025

HMG Physiotherapy Clinic (“we”, “our”, “us”) is committed to protecting your privacy. This policy explains how we collect, use and store your personal data in compliance with the UK GDPR and Data Protection Act 2018.

1. Information We Collect

We may collect:

  • Personal details (name, email, phone number) through contact or booking forms.

  • Health information relevant to treatment and clinical records.

  • Payment information when processing transactions.

  • Technical data (IP address, browser type, pages visited) via cookies or analytics tools.

2. How We Use Your Information

We use your data to:

  • Provide and manage appointments or treatments.

  • Communicate with you about bookings and follow-ups.

  • Improve our services and website experience.

  • Comply with legal and regulatory obligations.

3. Lawful Basis for Processing

We process personal data on the basis of consent, contract, legal obligation, or legitimate interest.

4. Data Sharing

We do not sell or rent your data. Information may be shared with:

  • Clinicians and staff involved in your care.

  • Payment processors and IT service providers under confidentiality agreements.

  • Regulatory bodies if required by law.

5. Data Retention

We retain records for as long as necessary to fulfil the purposes for which they were collected and to meet our legal obligations (usually a minimum of 7 years for medical records).

6. Your Rights

Under the UK GDPR you have the right to:

  • Access, correct, or delete your personal data.

  • Restrict or object to processing.

  • Withdraw consent at any time.

  • Lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

7. Security

We implement appropriate technical and organisational measures to safeguard your personal data against unauthorised access, alteration, disclosure or destruction.

8. Updates to This Policy

This policy may be updated periodically. The latest version will always be available on our website.

Contact for privacy enquiries:
HMG Physiotherapy Clinic
19 Sun Street, Waltham Abbey, Essex EN9 1ER
Email: admin@hmgphysiolcinic.com